Frequently Asked Questions
Everything you need to know about your Stanley gear and orders.
How long does shipping take for my order?
Standard shipping typically takes 5-7 business days within the continental US. Expedited shipping options are available at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please note that customized or engraved products are final sale and cannot be returned.
Are Stanley products dishwasher safe?
Most of our modern products, including the Quencher and Classic series, are dishwasher safe. However, to preserve the finish of your vacuum-sealed bottle, we recommend hand washing when possible.
Does my purchase come with a warranty?
Yes, we stand by our craftsmanship. Stanley products come with a Built for Lifeâ„¢ lifetime warranty that covers manufacturing defects and thermal performance.
Can I track my package after it ships?
Once your order has been processed and shipped, you will receive an email with a tracking number and a link to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Klarna for interest-free installments.